Refund policy

Last updated: October 10, 2026

Our products are dietary supplements, so we only accept returns when an order arrives damaged, faulty or wrong. Please read this policy before you order.

Damaged, faulty or wrong items

If your order arrives damaged or faulty, or isn't what you ordered, email info@getrootandiron.com within 14 days of delivery with:

your order number
photos of the item and its packaging

Keep the item and all its packaging until we've resolved your claim. We may ask you to send it back before we replace it or refund you. If we do, we'll send you return instructions and cover the return postage.

Once we've confirmed the problem, we'll send a replacement or refund you, including the shipping you paid. Claims made more than 14 days after delivery aren't covered.

Change of mind

We don't accept returns or give refunds if you change your mind, including for taste, texture or personal preference. This applies whether or not the product has been opened.

Lost orders

If your tracking hasn't updated for 7 days, or it shows your order as delivered but you haven't received it, email us within 14 days of the expected delivery date. We'll check with the carrier before we send a replacement or a refund.

Cancelling an order

To cancel an order, email us as soon as possible. If it hasn't shipped yet, we'll cancel it and refund you in full. Once it has shipped, it can't be cancelled and this policy applies.

Subscriptions

You can skip, pause or cancel your subscription from your account at any time before your next renewal date. Deliveries that have already been charged follow this policy, so cancel before your renewal date if you don't want the next one.